Supportdata

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Befehl

Befehl:	supportdata	Man	Code	Wiki	Freetz	IPPF	whmf	AVM	Web
Pfad:	/bin
Typ:	Script
Status:	Closed Source oder Unfrei
Pakete:	TODO
Modelle:	7170 4.80 (Listing)
Remove:	TODO
Funktion:	Gibt alles was man über ein System ausfindig machen kann aus.

Aufgerufen von

• ctlmgr (TR-069)
• firmwarecfg (Webinterface)

Kommunikation

• DEV: debug (Client)
• PROC: sysrq-trigger (Client, Control, echo 9 >)
• PROC: arp (Client, Status)
• PROC: environment (Client, Status)
• PROC: mounts (Client, Status)
• PROC: partitions (Client, Status)
• PROC: devices (Client, Status)
• PROC: interrupts (Client, Status)
• PROC: meminfo (Client, Status)
• PROC: avsar_PMDTestus (7270, Client, Status)
• PROC: avsar_QLNpsds (7270, Client, Status)
• PROC: avsar_SNRpsds (7270, Client, Status)
• PROC: avsar_bit_allocation_table (Client, Status)
• PROC: avsar_channels (Client, Status)
• PROC: avsar_define_bits (7270, Client, Status)
• PROC: avsar_dsl_modulation_schemes (Client, Status)
• PROC: avsar_dsllabor (7270, Client, Status)
• PROC: avsar_feature_bits (7270, Client, Status)
• PROC: avsar_modem_stats (Client, Status)
• PROC: avsar_modem_training (Client, Status)
• PROC: avsar_oam_ping (Client, Status)
• PROC: avsar_private (Client, Status)
• PROC: avsar_pvc_table (Client, Status)
• PROC: avsar_qos_enable (7270, Client, Status)
• PROC: avsar_rxsnr0 (7270, Client, Status)
• PROC: avsar_rxsnr1 (7270, Client, Status)
• PROC: avsar_rxsnr2 (7270, Client, Status)
• PROC: avsar_rxsnr3 (7270, Client, Status)
• PROC: avsar_sarhal_stats (Client, Status)
• PROC: avsar_ver (Client, Status)
• PROC: cpmac_stats (3050, Client, Status)
• PROC: cpmac_link (3050, Client, Status)
• PROC: cpmac_ver (3050, Client, Status)
• PROC: eth0_rfc2665_stats (3050, Client, Status)
• PROC: eth1_rfc2665_stats (3050, Client, Status)
• PROC: reboot_status (7270_521, Client, Status)

Konfiguration

• chrony.drift (7270, von chronyd)
• chrony.rtc (7270, von chronyd)
• fx_cg (pdc_empty)
• fx_conf (pdc_empty)
• fx_lcr (pdc_empty)
• fonctrl (pdc_empty)
• telefon_misc (pdc_empty)
• dect_eeprom (7270, pdc_empty)
• dect_misc (7270, pdc_empty)
• dmgr_handset_user (7270, pdc_empty)

Tempfiles

• dtrace.txt
• dtrace.tx2
• dnsddebug.txt (von multid)
• neighdebug.txt (von multid)
• telefon.log (von telefon)
• pbook.err (von pbupd)
• browser-status (von minid)
• lses.log (von minid, unklar wie)
• supp.txt (für webcm)
• uidebug.txt (7270, von ctlmgr)
• dsl_supp.txt (7270, für webcm)
• msrv4.log (7270_5, von mediasrv und libmediasrv.so)

Aufruf

In der Shell:

supportdata >supportdata.txt

Im Webinterface:

• Siehe FRITZ!Box Support

Es empfiehlt sich ein Neustart nach Erzeugung von supportdata.

Gesammelte Informationen

Nach stdout ausgegebene Informationen (teilweise stark vereinfacht)

• Support Data
  • date
  • uname -r
  • cat /proc/sys/urlader/environment (ohne wlan_key.* und ^tr069_passphrase.* Werte)
  • env

• Processes and Memory
  • ps
  • lsmod
  • uptime
  • free
  • cat /proc/slabinfo
  • cat /proc/meminfo
  • killall -usr1 ctlmgr, websrv, multid, upnpd, dsld, voipd, usermand, mediasrv, avmike, tr069discover
  • ls -la /var
  • ls -laR /var/tmp
  • cat oder slabparse /var/tmp/(ctlmgr|websrv|multid|upnpd|dsld|voipd|usermand|mediasrv|avmike|tr069discover)*.slab

• System Status
  • run_clock -c /dev/tffs -S (ergibt den Service Code)
  • /etc/version -v
  • /etc/version --project

• DSL Info
  • cat /proc/interrupts
  • cat /proc/avalanche/avsar_*
  • L2 Power-Modes (current, availlable) und modem_ShowtimeSecs via webcm
  • cat /var/dsl/*

• Ethernet
  • cpmactest show
  • cat /proc/driver/avm_cpmac/cpmac0/*
  • cat /proc/driver/avm_cpmac/*/*
  • cat /proc/eth*
  • brctl show

• Networking
  • cat dsld.autodetect
  • showdsldstat
  • showaddrs
  • showroutes
  • ifconfig
  • tc -s qdisc show
  • tc -s class show dev (adsl|wan|vdsl)
  • route -n
  • netstat -an
  • cat /proc/net/arp
  • cat multid.leases
  • cat /proc/userman

• Multicast
  • cat /proc/net/ip_mr_vif
  • cat /proc/net/ip_mr_cache

• USB
  • cat /var/devices
  • cat mounts
  • cat partitions

• Voice over IP
  • showvoipdstat

• Mini
  • cat browser-status
  • cat lses.log

• WLAN
  • Führt supportdata.wlan aus

• DECT
  • Führt supportdata.dect aus

• Configuration
  • ls -laR /var/flash
  • cat /var/flash/(ar7|voip|usb|wlan|tr069|user|userstat|vpn|configd|debug).cfg (ohne Passwort Werte)

• Provider Default Config
  • mknod /var/flash/provider_default/(ar7|voip|wlan|usb|tr069|vpn|user).cfg.diff
  • cat /var/flash/provider_default/(ar7|voip|wlan|usb|tr069|vpn|user).cfg.diff (ohne Passwort Werte)
  • checkempty /var/flash/provider_default/(fx_cg|fx_conf|fx_lcr|telefon_misc|phonebook|calllog)
  • checkempty /var/flash/provider_default/(dect_misc|fonctrl|dect_eeprom|dmgr_handset_user|umts.cfg)

• Events
  • eventsdump -d

• Logbuffer
  • killall -USR2 telefon
  • showlog or cat telefon.log

• dtrace.txt
  • cat dtrace.txt
  • cat dtrace.tx2

• Misc
  • mknod crash.log
  • cat crash.log
  • date >crash.log
  • mknod panic
  • cat panic
  • date >panic

• /dev/debug
  • echo isdn_list\n isdn_reg\n pcmlink_reg\n pcmlink_dma\n pcmlink_status\n support_phone_hw \n AVMDBG_EOF 1 >debug
  • echo 9 >/proc/sysrq-trigger
  • cat debug & (vereinfacht)
  • echo AVMDBG_EOF 0 >debug

• Chrony status
  • rc.chrony status
  • cat chrony.drift
  • cat chrony.rtc

• dns-server
  • msgsend multid dnsdump
  • cat dnsddebug.txt

• neighbours
  • msgsend multid neighdump
  • cat neighdebug.txt

• webdav-client
  • tail -50 webdav.log

• online-pb:
  • cat pbook.err

• bestätigen
  • msgsend ctlmgr supportdata_sent

Siehe auch

Überwachung und Einrichtung: (129) - Kleingedrucktes ist laufende Entwicklung.

• Lexikon: TR-064, TR-069, ACS, CWMP, UPnP, SNMP, MIB, Forensik
• Urlader: tr069_serial, tr069_passphrase
• ShellEnv: CONFIG_TR064, CONFIG_TR069, CONFIG_IGD, CONFIG_UPNP
• Webinterface: Anbieter-Dienste, Netzwerkprogramme, FRITZ!Box Support, Paketmitschnitt
• UI-Module: tr064, tr069, capture
• Konfig: tr069.cfg, tr069.cfg (etc), tr069_cert.pem, websrv_ssl_key.pem, websrv_ssl_cert.pem
• Konfig: websrv_ssl_key.pem (etc), websrv_ssl_cert.pem (etc)
• Konfig: websrv_tr064_ssl_key.pem, tr064_ssl_cert.pem, tr064.key, tr064.cer, websrv_ssl_cert.pem (ram)
• Konfig: root_ca.pem, root_ca_mnet.pem, root_ca_ta.pem, root_ca_ti.pem, verisign_class3_root_ca.pem
• Konfig: congstar_root_ca.pem, tr069start.config
• Konfig: fritzboxconfig.import, provider_default_fritzboxconfig.import, provider_add_fritzboxconfig.import
• Konfig: tr64desc.xml, tr64desc.xml (ram), tr64desc-template.xml, ligd.gif
• Konfig: deviceinfoSCPD.xml, deviceconfigSCPD.xml, layer3forwardingSCPD.xml, lanconfigsecuritySCPD.xml
• Konfig: mgmsrvSCPD.xml, timeSCPD.xml, userifSCPD.xml
• Konfig: x_voipSCPD.xml, x_storageSCPD.xml, x_remoteSCPD.xml, x_myfritzSCPD.xml
• Konfig: x_contactSCPD.xml, x_webdavSCPD.xml, x_upnpSCPD.xml, wlanconfigSCPD.xml, hostsSCPD.xml
• Konfig: ethifconfigSCPD.xml, lanhostconfigmgmSCPD.xml,wancommonifconfigSCPD.xml, wandslifconfigSCPD.xml
• Konfig: wandsllinkconfigSCPD.xml, wanethlinkconfigSCPD.xml, wanpppconnSCPD.xml, x_tamSCPD.xml
• Tempfiles: ctlmgr.pid, upnpd.pid, tr069.cfg (ram), openssl_tr064.cnf, tr069pingdiag.log, debug_tr069_response.txt
• Daemons: ctlmgr, tr069discover, igdd, upnpd
• Befehle: tr069fwupdate, tr069starter
• Befehle: supportdata, supportdata.dect, supportdata.wlan, supportdata.dsl
• Befehle: supportdata.usb, supportdata.lte, supportdata.plc
• Befehle: showdsldstat, showaddrs, showroutes, showvoipdstat
• Befehle: openssl_genrsa, openssl_req, cm_query
• Befehle: phonebook.lua, calllist.lua, download.lua, tr064cgi
• Libraries: libavmupnp.so, libavmupnpapi.so, libavmupnpbig.so, libigd.so, libavmigdapi.so
• Libraries: libupnpdev.so, libupnpdevusb.so, libupnponstore.so
• Libraries: libtr064.so, libtr069.so, tr064.lua
• Ports: Port 1900, Port 49000, Port 49443, me_upnpd.ctl, me_igdd.ctl
• Ports: Port 8089, Port 7170, me_tr069discover.ctl, me_TR064.ctl
• Puffer: .tr069stat
• Freetz: REMOVE_TR064, REMOVE_TR069, REMOVE_SUPPORT, REMOVE_UPNP
• Freetz: PACKAGE_CM_QUERY, PACKAGE_CM_SNMP